How Can We Help Today?
Owned and operated by Syntax Home, our support team is ready to answer questions about your smart home products.
Choose Your Preferred Channel
Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free shipping is available on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
If your air purifier, robot vacuum, robot lawn mower, or smart lock does not meet your expectations, you can initiate a return within our return window. Please contact our support team with your order number to get started.
Can I exchange a product for a different model?
Yes, we are happy to help you swap to a different model or product. Reach out to us via email or phone with your order details, and we will walk you through the exchange process.
Are your robot vacuums compatible with smart home systems?
Many of our robot vacuums integrate with popular smart home ecosystems. Check the product page for specific compatibility details, or contact us and we can help match you with the right model for your setup.
How do I choose the right air purifier for my space?
Room size and filtration needs are the two biggest factors. Each air purifier listing includes recommended square footage coverage. If you are unsure, send us your room dimensions and we will suggest the best fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us a Line
Business Hours
Our Commitment to You
Fast Response Times
Our support team aims to reply to every inquiry within one business day.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Smart Home Expertise
Our team knows air purifiers, robot vacuums, smart locks, and robot mowers inside and out.
Hassle-Free Returns
Not the right fit for your home? Our straightforward return process makes it easy to send it back.
